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Shipping and Return Policy
You may return new, unopened items (PAPER books) sold and fulfilled by PracticalStepPress.com within 30 days of delivery for a full refund, other than shipping costs and $7.00 for handling and restocking. If the return is the result of our error we will pay all shipping costs and handling fees. Items should be returned in their original product packaging. Just contact us at email@example.com and we will guide you through the process.
Downloadable products (eBooks) cannot be "returned" so there are no refunds on the eBooks or other downloads.
When PAPER books are bought in conjunction with free or discounted eBooks, the paper books CANNOT BE RETURNED and there are NO REFUNDS.
Customers chose the means of shipping, and the shipping address. Shipments to P.O. Box addresses and APO addresses in the United States must be by USPS (Postal Service) because UPS can only deliver to a physical address (street address).
The shipping rates displayed at checkout for UPS are calculated by computer software created by UPS, and we have no control over them. The rates shown on your order are the rates you will be charged. So do not complete your order if you are unwilling to pay the calculated rates shown.
Orders received before 2:00 p.m., Pacific time (PST or PDT) are usually processed and shipped the same day from Sacramento, California.
The use of "UPS 2nd Day Air" is up to the customer but it is expensive and service may be disappointing. UPS defines "2nd Day Air" as delivery by the end of the second business day after they take the package. So if they get the order on Friday they are not promising delivery before the end of the next Tuesday! UPS Ground and USPS Priority Mail would get there about as fast.
We reserve the right to change our shipping policies at any time.
Last updated March 25, 2016